Privacy Policy for NES Group

Last updated: 2nd July 2025

NES Group Medical (“NES Group”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit nesgroup.com.au (the “Site”) or interact with us in other ways.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and postal address.

  • Billing, payment, and delivery details.

  • Professional information (e.g., hospital, clinic, or organisation details).

Non-Personal Information

  • Browser type, operating system, and IP address.

  • Pages you visit, time spent on the Site, and referral source.

  • Information collected via cookies, analytics tools, and similar technologies.

Sensitive Information
In limited cases, we may collect sensitive information (e.g., health-related details for equipment service or compliance). We will only collect this with your consent and handle it in accordance with Australian Privacy Principles (APPs).

2. How We Use Your Information

We use collected information to:

  • Provide and deliver our products and services.

  • Process orders, payments, and shipments.

  • Respond to enquiries, support requests, or warranty claims.

  • Send marketing communications (only where permitted).

  • Improve our website, customer experience, and product offerings.

  • Comply with legal, safety, and regulatory obligations.

3. Sharing of Information

We may share your information with:

  • Service providers: Payment processors, logistics partners, IT and marketing providers.

  • Business partners: Where you request joint solutions or third-party support.

  • Legal authorities: If required by law, regulation, or court order.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Recognise your browser and preferences.

  • Analyse site performance and improve usability.

  • Deliver targeted advertising (where consented).

You can manage cookie preferences through your browser settings.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

6. Data Security

We implement technical, administrative, and physical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no online system is 100% secure. You share information with us at your own risk.

7. International Data Transfers

Some of our service providers may store or process information outside Australia. When this occurs, we take steps to ensure your data is handled securely and in compliance with privacy laws.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us (see Section 10).

9. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Site with the “last updated” date at the top.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us.