Autoclave Repair Service?
NES Group Medical are dedicated to being the technical experts that you can rely upon for reliable and efficient autoclave service and repairs.
We can service or repair your autoclave in Sydney, Canberra, Melbourne and Brisbane on relatively short notice. We can repair autoclaves in rural locations and aim to minimise downtime as much as possible.
Loan units are available upon request.
In some cases simple problems may be able to be solved over the phone so call us first to speak with a technician on 1300 651 958
NES Group Medical can provide fast and cost effective autoclave repairs or autoclave refurbishment to ensure your autoclave is performing to the manufacturers specifications.
Depending on the fault one of the four below courses of action may be required.
Autoclave Servicing
In many cases having a company that carries out regular routine servicing in line with the manufacturers recommendation will prevent the majority of autoclave failures.
If your machine is due for a service this can be done on site at your practice, please call us to book in your next autoclave service on 1300 651 958.
Service Call / Simple Autoclave Repair
In the case of a simple repair the process we undertake is the following:
1. Call our team on 1300 651 958 to arrange a service call to site.
The technician will aim to diagnose and fix any simple faults on site and list in a service report for your reference.
2. If the problem is more serious the machine may need to have parts ordered and possibly be taken off site for a more detailed testing and troubleshooting process.
A comprehensive service report, recommendation and quote will be prepared for your approval before any parts are ordered and/or repairs are undertaken.
Complicated Autoclave Repairs
In the case of a standard repair the process we undertake is the following:
1. Your autoclave will either need to be booked in for pick up by one of our technicians and delivered to our service facility for inspection
2. Thorough machine testing and trouble shooting will be carried out to diagnose the fault
3. A service report and repair quotation will be prepared for you and your NES Group Technician will contact you to explain the fault and discuss a solution
4. Your NES Group Technician will carry out the repair and test the machine
5. Your NES Group Technician will contact you to arrange delivery, reinstallation and validation
6. There will be 12 months parts and labour warranty on all parts replaced during the repair
Autoclave Refurbishment
1. Your autoclave will either need to be booked in for pick up by one of our technicians and delivered to our service facility for inspection
2. Thorough autoclave testing and parts inspection will be carried out
3. Your NES Group Technician will prepare a quote and service report detailing works required to restore your autoclave back to a reliable level of operation within the original manufacturers specifications
4. Repairs and replacement of all serviceable parts will be carried out followed by bench testing and calibration
5. Your NES Group Technician will contact you to arrange delivery, reinstallation and validation
6. There will be 12 months parts and labour warranty on all parts replaced during the refurbishment
Autoclave Trade In
A trade in quote can be prepared for a replacement machine instead of autoclave repairs.
The feasibility of this will be dependent upon the age and condition of your existing machine as well a cost to repair versus the cost of a new machine.
For more information or for assistance with autoclave repairs or breakdowns call our team on 1300 651 958
Why NES Group?
NES Group is committed to providing the best service and support to our customers as we understand the importance of your Autoclave for the day to day running of your practice. We have a 98% customer retention rate, we go over and beyond our customers expectations and provide long term value and support If you haven’t experienced our service in the past we welcome you and look forward to speaking with you soon.
NES Group’s technicians are trained in the current Australian Standards AS5369:2023 and AS 3551:2012, so you can be assured that your autoclave is correctly validated and performing to Australian Standards and the manufacturers specifications regardless or brand or size.
We are upfront and honest, no hidden costs we include everything you need
NES Group is one of Australia’s most experienced and knowledgeable Biomedical service organisations with industry leading technical staff servicing in NSW, ACT, VIC, QLD, NT & SA
We are able to validate, service and repair autoclaves to Australian Standard AS5369:2023
We can provide loan autoclaves to assist in minimising downtime if required
We undertake validations and services on the customers premises as well as repairs onsite where possible
We service all states including rural and remote areas cost effectively
